Book Summary · 21 min
Difficult Conversations
By Douglas Stone | Bruce Patton | Sheila Heen
This episode reveals how difficult conversations are shaped less by facts and more by hidden feelings, identity concerns, and differing perceptions, offering a path to navigate them with greater clarity and connection.
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Book Summary
Duration
21 min
What it is about
Difficult conversations, communication, conflict resolution, emotional intelligence
Who it is for
If you often find yourself stuck in conversations that feel like arguments over facts, leaving you frustrated and unheard, this can help you understand what's truly at stake.
The author
The authors, experts from the Harvard Negotiation Project, draw on years of close work mediating complex disputes to reveal the underlying dynamics that make crucial conversations so challenging.
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