D
1 editions on Cue Bookstore

Douglas Stone | Bruce Patton | Sheila Heen

The authors, experts from the Harvard Negotiation Project, draw on years of close work mediating complex disputes to reveal the underlying dynamics that make crucial conversations so challenging.

1
editions on Cue Bookstore
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Cover of Difficult Conversations
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Difficult Conversations

We all dread them: those conversations we put off, the ones that make our palms sweat. We walk in hoping for clarity, but often walk out feeling more confused, frustrated, or even hurt, wondering why the other person just doesn't 'get it.' The recurring frustration is that we often mistake a clash of facts for a clash of deeper needs, feelings, or even our sense of self. This isn't about winning an argument; it's about understanding the invisible forces at play. This episode unpacks why these crucial interactions so often go awry, moving beyond the urge to assign blame and towards a more constructive path. It offers a framework for recognizing the unspoken emotional and identity layers that truly drive these moments, helping you transform conflict into genuine understanding.

21 minOpen edition
Biography

The authors, experts from the Harvard Negotiation Project, draw on years of close work mediating complex disputes to reveal the underlying dynamics that make crucial conversations so challenging.