Leadership · 18 min
Talking to Crazy
By Mark Goulston
This episode reveals how to navigate seemingly irrational conversations by understanding the emotional drivers behind 'crazy' behavior, transforming conflict into connection.
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Category
Leadership
Duration
18 min
What it is about
Communication, Conflict Resolution, Emotional Intelligence, De-escalation
Who it is for
If you often find yourself frustrated by seemingly irrational arguments, or feel helpless when someone becomes emotionally volatile a path to calm and connection, and this will help you see what to do next.
The author
Mark Goulston, a psychiatrist and business consultant, draws on years of close work with hostage negotiators and suicidal patients to reveal practical methods for reaching people in extreme emotional states.
About the author
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