The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution
The shift in power to the empowered consumer demands a fundamental internal transformation, not just external adjustments. This episode explores how organizations must rewire their culture and processes to thrive by embracing human-centered approaches and deep customer understanding.
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consumer revolution, organizational transformation, customer centricity
Best suited to listeners who want a clearer working understanding of consumer revolution, organizational transformation, customer centricity and better judgment in how they apply it.
Brian Solis brings a credible and useful lens to consumer revolution, organizational transformation, customer centricity, with enough subject command to make the book worth hearing.