This episode distills William Ury's framework for transforming conflict and resistance into opportunities for understanding and collaboration. Learn to move beyond confrontation by identifying underlying interests and creatively building bridges, even in the toughest conversations.
negotiation, conflict resolution, communication skills
Best suited to listeners who want a clearer working understanding of negotiation, conflict resolution, communication skills and better judgment in how they apply it.
William Ury brings a credible and useful lens to negotiation, conflict resolution, communication skills, with enough subject command to make the book worth hearing.