Book Summary · 21 min
The Service Organization
By Kate Tarling
This episode reveals how to move beyond superficial customer service to embed a human-centered service philosophy across every part of your organization.
Cue membership required to read and listen.
Listen
Audio edition
Read
Reading edition
Category
Book Summary
Duration
21 min
What it is about
Service Design, Organizational Culture, Customer Experience
Who it is for
If you've ever felt the disconnect between your organization's service intentions and its customer's reality, this will clarify how to build a truly human-centered operation, and this will help you see what to do next.
The author
Kate Tarling draws on deep experience in service design and organizational change to reveal how genuine customer value emerges from a coherent, internally aligned service philosophy.
About the author
View author readings →