Book Summary · 21 min
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
By Joey Coleman
This episode dissects the strategic imperative of the first 100 days post-purchase, revealing how intentional design and emotional engagement transform new customers into lifelong advocates, moving beyond transactional relationships.
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Book Summary
Duration
21 min
What it is about
customer loyalty, customer experience, post-sale strategy
Who it is for
Best suited to listeners who want a clearer working understanding of customer loyalty, customer experience, post-sale strategy and better judgment in how they apply it.
The author
Joey Coleman brings a credible and useful lens to customer loyalty, customer experience, post-sale strategy, with enough subject command to make the book worth hearing.
About the author
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