Book Summary · 19 min
Raving Fans: A Revolutionary Approach To Customer Service – A Practical Parable on Workplace Excellence
By Ken Blanchard
This episode explores how to transcend basic customer satisfaction, building deep customer loyalty and advocacy by understanding unspoken desires, consistently delivering unexpected delights, and empowering teams to create truly exceptional experiences.
Cue membership required to read and listen.
Listen
Audio edition
Read
Reading edition
Category
Book Summary
Duration
19 min
What it is about
customer service, customer loyalty, customer experience
Who it is for
Best suited to listeners who want a clearer working understanding of customer service, customer loyalty, customer experience and better judgment in how they apply it.
The author
Ken Blanchard brings a credible and useful lens to customer service, customer loyalty, customer experience, with enough subject command to make the book worth hearing.
About the author
View author readings →