Society · 19 min
Disney U
By Doug Lipp
This episode reveals the meticulous, often invisible, systems Disney uses to create its legendary guest experiences, offering a blueprint for excellence in any field.
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Category
Society
Duration
19 min
What it is about
Customer Experience, Organizational Culture, Service Design, Leadership
Who it is for
If you've ever felt the subtle difference between good service and a truly memorable experience, this will reveal the intentional design behind that feeling, and this will help you see what to do next.
The author
Doug Lipp spent years at Disney University, directly involved in training and leadership development, giving him an insider's perspective on the systems that create their legendary guest experience.
About the author
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