This episode dissects the critical art of communicating effectively when stakes are highest, revealing how to cut through primal fear with empathy, clarity, and strategic listening to build trust and guide through uncertainty.
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crisis communication, high-stakes conversations, empathy
Best suited to listeners who want a clearer working understanding of crisis communication, high-stakes conversations, empathy and better judgment in how they apply it.
Michele Ehrhart brings a credible and useful lens to crisis communication, high-stakes conversations, empathy, with enough subject command to make the book worth hearing.