Book Summary · 21 min
This is Service Design Thinking: Basics, Tools, Cases
By Marc Stickdorn
Service design profoundly shapes our daily lives, often invisibly. This episode unpacks its core principles – user journey mapping, empathy, and prototyping – revealing how this mindset transforms complex interactions into seamless experiences, applicable far beyond professional design.
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Book Summary
Duration
21 min
What it is about
service design, design thinking, user experience
Who it is for
Best suited to listeners who want a clearer working understanding of service design, design thinking, user experience and better judgment in how they apply it.
The author
Marc Stickdorn brings a credible and useful lens to service design, design thinking, user experience, with enough subject command to make the book worth hearing.
About the author
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