Society · 23 min
Delivering happiness
By Tony Hsieh
Tony Hsieh's 'Delivering Happiness' reveals how Zappos built a billion-dollar business by prioritizing customer and employee happiness. This episode explores his radical approach to culture, service, and the intertwined pursuit of fulfillment as a strategic advantage.
Cue membership required to read and listen.
Listen
Audio edition
Read
Reading edition
Category
Society
Duration
23 min
What it is about
zappos, company culture, customer service
Who it is for
Best suited to listeners who want a clearer working understanding of zappos, company culture, customer service and better judgment in how they apply it.
The author
Tony Hsieh brings a credible and useful lens to zappos, company culture, customer service, with enough subject command to make the book worth hearing.
About the author
View author readings →