Cover of The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Leadership · 21 min

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

By Joseph A. Michelli

Unpack the leadership principles behind legendary customer experiences, revealing how proactive care, genuine empowerment, and a deep understanding of human needs create an unforgettable 'gold standard' far beyond mere luxury.

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Audio edition
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Category
Leadership
Duration
21 min
What it is about

customer experience, leadership principles, service excellence

Who it is for

Best suited to listeners who want a clearer working understanding of customer experience, leadership principles, service excellence and better judgment in how they apply it.

The author

Joseph A. Michelli brings a credible and useful lens to customer experience, leadership principles, service excellence, with enough subject command to make the book worth hearing.

About the author

Joseph A. Michelli

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