Productivity · 20 min
Outside In: The Power of Putting Customers at the Center of Your Business
By Harley Manning
This episode dissects the critical difference between superficial customer focus and genuine customer centricity, exploring how an 'outside-in' perspective fundamentally reorients business strategy, operations, and culture for sustained relevance and resilience.
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Category
Productivity
Duration
20 min
What it is about
customer centricity, outside-in, customer experience
Who it is for
Best suited to listeners who want a clearer working understanding of customer centricity, outside-in, customer experience and better judgment in how they apply it.
The author
Harley Manning brings a credible and useful lens to customer centricity, outside-in, customer experience, with enough subject command to make the book worth hearing.
About the author
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