Book Summary · 20 min
Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)
By The Disney Institute
This episode dissects Disney's renowned approach to customer service, revealing how shifting perspective from 'customer' to 'guest,' meticulously designing interaction environments, and empowering frontline teams transforms ordinary transactions into deeply memorable and emotionally resonant experiences.
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Book Summary
Duration
20 min
What it is about
disney service, guestology, customer experience
Who it is for
Best suited to listeners who want a clearer working understanding of disney service, guestology, customer experience and better judgment in how they apply it.
The author
The Disney Institute brings a credible and useful lens to disney service, guestology, customer experience, with enough subject command to make the book worth hearing.
About the author
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