Society · 20 min
The Customer Service Revolution
By John R. DiJulius III
This episode reveals how exceptional customer service isn't a department, but a deeply embedded organizational culture and strategic advantage that transforms every interaction into an opportunity for loyalty.
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Category
Society
Duration
20 min
What it is about
Customer Experience, Service Design, Business Strategy, Organizational Culture
Who it is for
If you've ever felt your customer service efforts are inconsistent, or you want to transform routine interactions into genuine loyalty, this will feel familiar a clear path.
The author
John R. DiJulius III draws on decades of consulting with leading brands to show how customer service is not a department, but a meticulously engineered system.
About the author
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