This episode reveals how to transform conflicts that seem impossible to resolve by understanding the deeper identity and value-based concerns beneath the surface.
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Conflict Resolution, Identity, Negotiation, Human Behavior
If you've ever felt an argument become personal, where logic fails and compromise seems impossible, this will feel familiar a new way to understand and approach those impasses.
Daniel Shapiro, a Harvard Law School associate director and founder of the Harvard International Negotiation Program, draws on decades of mediating high-stakes global conflicts to reveal the hidden emotional dynamics that make disputes intractable.