Book Summary · 20 min
Zombie Loyalists
By Peter Shankman
This episode dissects Peter Shankman's 'Zombie Loyalists,' revealing how strategic speed, unexpected delight, and empowered human connection forge unwavering customer devotion, transforming casual patrons into passionate brand advocates.
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Book Summary
Duration
20 min
What it is about
customer loyalty, brand advocacy, customer experience
Who it is for
Best suited to listeners who want a clearer working understanding of customer loyalty, brand advocacy, customer experience and better judgment in how they apply it.
The author
Peter Shankman brings a credible and useful lens to customer loyalty, brand advocacy, customer experience, with enough subject command to make the book worth hearing.
About the author
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