Leadership · 21 min
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
By Michelli
Uncover how world-class customer experiences are intentionally engineered through empathetic leadership, a culture of genuine care, and proactive anticipation, transforming every interaction into a human-centered journey.
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Category
Leadership
Duration
21 min
What it is about
customer experience, leadership, empathy
Who it is for
Best suited to listeners who want a clearer working understanding of customer experience, leadership, empathy and better judgment in how they apply it.
The author
Michelli brings a credible and useful lens to customer experience, leadership, empathy, with enough subject command to make the book worth hearing.
About the author
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