In an era of automation, discover how genuine human connection—the 'customer hug'—transforms transactional relationships into profound loyalty, driving astounding business results.
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customer loyalty, personalization, customer experience
Best suited to listeners who want a clearer working understanding of customer loyalty, personalization, customer experience and better judgment in how they apply it.
Jack Mitchell brings a credible and useful lens to customer loyalty, personalization, customer experience, with enough subject command to make the book worth hearing.