Book Summary · 19 min
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
By Joseph A. Michelli
This episode dissects the intentional design and human-centric principles that transform routine interactions into deeply memorable experiences, revealing how meticulous attention to detail and genuine connection elevate the ordinary to the extraordinary.
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Book Summary
Duration
19 min
What it is about
experience design, customer experience, human connection
Who it is for
Best suited to listeners who want a clearer working understanding of experience design, customer experience, human connection and better judgment in how they apply it.
The author
Joseph A. Michelli brings a credible and useful lens to experience design, customer experience, human connection, with enough subject command to make the book worth hearing.
About the author
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