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1 editions on Cue Bookstore

Karl E. Weick | Kathleen M. Sutcliffe

Karl Weick and Kathleen Sutcliffe draw on decades of research into High Reliability Organizations, revealing how groups operating in high-stakes environments consistently manage the unexpected without catastrophic failure.

1
editions on Cue Bookstore
Readings on Cue Bookstore

Readings listed below

Cover of Managing the Unexpected
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Managing the Unexpected

We build systems, processes, and plans, hoping to tame the chaos, to predict and control. Yet, the world reliably delivers the unexpected: a sudden market shift, a critical system failure, a human error that cascades into crisis. Our instinct is often to double down on control, to create more rules, or to search for a single point of failure to blame. But what if this very impulse makes us more brittle? This book argues that true resilience isn't found in perfect foresight, but in a profound sensitivity to the subtle signals of trouble, a 'preoccupation with failure' even when things seem calm. It’s a shift from managing for certainty to leading through constant surprise, transforming vulnerability into an unexpected advantage.

20 minOpen edition
Biography

Karl Weick and Kathleen Sutcliffe draw on decades of research into High Reliability Organizations, revealing how groups operating in high-stakes environments consistently manage the unexpected without catastrophic failure.