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2 editions on Cue Bookstore

Judith E. Glaser

Judith E. Glaser, an organizational anthropologist and consultant, spent decades observing how language and interaction patterns either build or break down trust in teams and relationships, revealing the biological underpinnings of our conversational habits.

2
editions on Cue Bookstore
Readings on Cue Bookstore

Readings listed below

Cover of Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results
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Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results

Every interaction shapes our reality. In this episode, we unpack Judith E. Glaser's seminal work on Conversational Intelligence, exploring the hidden dynamics that govern our dialogue. We examine how our brains constantly scan for safety or threat, dictating whether we open up or shut down, and how this primal response impacts the quality of our connections. We then differentiate between the three levels of conversational engagement: transactional (Level I), positional (Level II), and the transformative co-creative space of Level III. Understanding these levels reveals why most interactions fall short of their potential and how to elevate them. Finally, we explore the profound power of incisive questions—not just to gather information, but to unlock shared understanding and foster genuine co-creation. This isn't merely about better communication; it's about a fundamental shift in how we approach human interaction. By consciously engaging with empathy, curiosity, and a desire for shared understanding, we can build stronger relationships, foster innovation, and achieve extraordinary results, one conversation at a time.

22 minOpen edition
Cover of Conversational Intelligence
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Conversational Intelligence

We've all been there: a conversation that leaves you feeling drained, misunderstood, or like you've hit an invisible wall. Or, conversely, one that sparks an incredible surge of clarity and connection. These aren't random occurrences. Often, we get stuck in transactional exchanges, merely swapping facts, or positional debates, defending our turf. This approach, while common, frequently erodes trust and prevents genuine understanding, leaving us frustrated and missing opportunities for deeper collaboration. This book unpacks the neurobiology of these interactions, showing how our words trigger powerful chemical responses that either open us up or shut us down. It's about recognizing the subtle shifts that move us from merely talking *at* each other to truly co-creating something new *with* each other.

21 minOpen edition
Biography

Judith E. Glaser, an organizational anthropologist and consultant, spent decades observing how language and interaction patterns either build or break down trust in teams and relationships, revealing the biological underpinnings of our conversational habits.